Privacy Policy
Effective date: 1 April 2026
1. Who we are
Lit🔥Land is operated by Literate Limited, a company registered in England and Wales. We are the data controller for the personal information you provide when using our platform.
If you have any questions about this policy or how we handle your data, contact us at hello@lit.land.
2. What data we collect
Account information
When you create an account we collect your name, username (handle), email address, and password (hashed — we never store it in plain text). If you sign in via Google or Apple OAuth, we receive your name, email, and profile picture from that provider.
Profile information
You may optionally provide a profile photo, biography, phone number, timezone, and the languages and subjects you are interested in.
Teacher-specific information
If you register as a teacher, we also collect your teaching qualifications, years of experience, teaching method, hourly rates, and availability. For payouts, we collect your bank account details or PayPal email address.
Payment information
Payments are processed by Stripe. We do not store your card number, CVV, or full payment card details — these are held securely by Stripe under PCI-DSS compliance. We do store records of purchases, amounts, and Stripe session IDs to manage your subscription, packages, and booking history.
Learning data
We collect your assessment results, dictionary entries, lesson progress, activity completions, and your coin and points balances to personalise your learning experience and track progress.
Audio recordings
When you use speaking activities or audio transcription features, your audio is sent to OpenAI (Whisper) for transcription. Audio recordings are not retained by us or by OpenAI after transcription is complete.
Messages
Messages you send to teachers, students, or through the platform are stored so that you and the recipient can read them. We do not read private messages except where required by law or to investigate a reported abuse.
Notifications and marketing
We store your notification preferences (email, push). If you opt in to our mailing list, we will send you product updates and learning tips. You can opt out at any time from your account settings.
Usage data
We collect standard server logs including IP address, browser type, pages visited, and timestamps to operate and improve the service. We do not use third-party analytics trackers.
3. How we use your data
- To create and manage your account
- To facilitate bookings between students and teachers
- To process payments and pay out teacher earnings
- To deliver AI-powered features (translation, tutoring, transcription)
- To personalise your learning experience and track progress
- To send transactional emails (booking confirmations, receipts)
- To send marketing emails where you have opted in
- To detect and prevent fraud and abuse
- To comply with our legal obligations
Our legal basis for processing is contract performance (to provide the service you signed up for), legitimate interests (platform security, fraud prevention), consent (marketing emails, optional features), and legal obligation where required.
4. Third-party processors
We share data with the following trusted processors only to the extent necessary to deliver our service:
| Processor | Purpose |
|---|---|
| Supabase | Database hosting and authentication |
| Stripe | Payment processing |
| OpenAI | Audio transcription (Whisper) |
| Anthropic | AI translation and tutoring (Claude) |
| ElevenLabs | AI voice synthesis for tutors |
| Google / Apple | OAuth sign-in (if you choose it) |
| Vercel | Application hosting and edge delivery |
All processors are contractually bound to protect your data and may only use it for the purposes we specify.
5. Your rights under UK GDPR
As a UK resident (and, where applicable, EU resident under GDPR), you have the right to:
- Access — request a copy of the personal data we hold about you
- Rectification — ask us to correct inaccurate or incomplete data
- Erasure — ask us to delete your data ("right to be forgotten"), subject to legal retention obligations
- Portability — receive your data in a structured, machine-readable format
- Restriction — ask us to limit how we process your data in certain circumstances
- Objection — object to processing based on legitimate interests or for direct marketing
- Withdraw consent — where processing is based on consent, withdraw it at any time without affecting prior processing
To exercise any of these rights, email us at hello@lit.land. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
6. Data retention
We retain your personal data for as long as your account is active. If you delete your account, we delete your profile and personal information within 30 days, except where we are required to retain records for legal or financial purposes (e.g. payment records are kept for 7 years under UK tax law).
7. Cookies
We use cookies and similar technologies only where necessary to operate the service:
- Authentication tokens — set by Supabase to keep you logged in
- Session cookies — to maintain your session state
We do not use advertising cookies or third-party tracking pixels.
8. International transfers
Some of our processors (e.g. OpenAI, Anthropic, Vercel) are based in the United States. Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses or UK adequacy decisions) in compliance with UK GDPR Chapter V.
9. Children
Our platform is not directed at children under 13. Students aged 13–17 may use the platform with parental or guardian consent. If you believe a child under 13 has provided us with personal data without consent, please contact us at hello@lit.land and we will delete it promptly.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a prominent notice on the platform. Your continued use of Lit🔥Land after changes take effect constitutes your acceptance of the revised policy.
11. Contact
Literate Limited
Email: hello@lit.land